SHIPPING RATES

Domestic shipping rates within the continental United States (48 states)

Order Total 1-3 Day 2-Day Overnight
Under $70 $3.99 $9.99 $19.99
$70 or Over FREE $9.99 $19.99

State Sales Tax

Sales tax will be charged on orders shipping to Virginia in accordance with state law.

Additional Domestic Shipping Rates

Destination Method Charge
Alaska/Hawaii Standard Ground $9.99
APO/FPO USPS $9.99

International Shipping Rates

Country Method Charge
Canada Standard See charge at checkout. Duty, Tariffs and Taxes collected at delivery.

Note: Delivery times may vary. 

The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only Factory-Links cannot refund shipping charges for shipments arriving past the estimated delivery date.

RETURNS, REFUNDS & WARRANTIES

At Factory-Links, customer satisfaction is our #1 priority. If an item did not meet your expectations, please follow the steps below for a quick and easy return.

RETURN POLICY

Click on return product on your account, we will contact you and provide a return number

Return new/unused items to Factory-Links within 60 days of receipt and receive a refund for the item price paid. Shipping fees or costs associated with international shipping, duties, taxes or brokerage fees are non-refundable. Items which have been used or installed on your bike will not be accepted for refund.

Returns must include all tags, packaging and be shipped in a sturdy shipping box. Do not use the manufacturer box as the shipping box. Items received that do not meet these criteria will not be accepted and will be sent back to you.

WARRANTIES

To report a Product Defect, Warranty Claim or if the wrong item was received please contact Customer Support and we’ll gladly help resolve any issues.

TO BEGIN A RETURN

Review above criteria to ensure the item is returnable. If yes, you can contact us here

CONTACT US

We are striving to make your shopping experience fast, convenient and worry-free! Thank you for shopping with us. We appreciate your business!

CUSTOMER SERVICE HOURS

Monday – Friday: 5:00 a.m. – 7:00 p.m. Eastern

Saturday: 5:00 a.m. – 6:00 p.m. Eastern

Sunday: 8:00 a.m. – 6:00 p.m. Eastern

HAVE A QUESTION OR WANT TO PLACE AN ORDER?

E-mail: info@factory-links.com